This unit involves the skills and knowledge required to promote effective workplace practice, in compliance with relevant regulatory requirements of national operating standards.

It includes contributing positively to the work team environment, observing and promoting work health and safety (WHS)/occupational health and safety (OHS) procedures, maintaining and promoting the wellbeing of workplace team/s, and participating in competency development activities.

This unit addresses aviation non-technical skill requirements (mental, social and personal-management abilities) related to human resource management duties of aviation personnel, and contributes to safe and effective performance in complex aviation operational environments.

Operations are conducted as part of recreational, commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry.

Work is performed independently or under limited supervision as a single operator or within a team environment.

Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Use for Defence Aviation is to be in accordance with relevant Defence Orders, Instructions, Publications and Regulations.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Contribute positively to the work team environment

1.1

Workplace objectives are identified, interpreted and positively promoted to associated personnel and/or work team members

1.2

Communications with associated personnel and/or work team members are effectively established

1.3

Disputes are resolved through effective negotiation with relevant individuals or groups

1.4

Quality assurance measures are maintained, systems improvement suggestions are encouraged, and proposals are submitted to relevant authorities

2

Observe and promote work health and safety procedures

2.1

Relevant statutory and workplace requirements for WHS/OHS are communicated to all personnel and are implemented at all worksites

2.2

Accidents and injuries are reported and investigated in accordance with workplace policy

2.3

Potential hazards and safety risks are identified and investigated, and recommendations for preventative action are referred to appropriate authorities

2.4

WHS/OHS and first aid training programs are implemented

3

Maintain and promote team wellbeing

3.1

Prescribed medical and physical fitness criteria are promoted and maintained in the work environment

3.2

Situations threatening safety arising from physical/psychological incompatibility in the work environment are identified and resolved

4

Participate in competency development

4.1

Competencies required for work are identified, attained and maintained

4.2

Personal development and other competency development programs are accessed and undertaken

4.3

Competency deficiencies in personnel are identified and remedial action, including counselling, is initiated as required

4.4

Workplace trainer and assessor requirements are identified and satisfied

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying fatigue risk management knowledge and techniques

applying precautions and required action to minimise, control or eliminate identified hazards

applying principles of time management

applying relevant legislation and workplace procedures

assisting team members to maintain required level of physical fitness

communicating effectively with others

completing relevant documentation

coordinating the promotion of safe work practices, competency enhancement and work practice improvements throughout work groups

counselling personnel on work related issues

implementing contingency plans

implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations

interpreting and following operational instructions and prioritising work

interpreting statistics related to workloads and quality assurance measures

leading and coordinating activities of multi-disciplinary work teams or specialist work groups

modifying activities depending on operational contingencies, risk situations and environments

monitoring work activities in terms of planned schedule

operating and adapting to differences in equipment in accordance with standard operating procedures

operating electronic communications equipment to required protocol

reading, interpreting and following relevant regulations, instructions, procedures, information and signs

reporting and/or rectifying problems, faults or malfunctions promptly, in accordance with workplace procedures

responding appropriately to cultural differences in the workplace

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

settling disputes through face-to-face and group-based negotiation

working at heights or in confined spaces as required by the job

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

documentation and reporting requirements in the workplace

elements of workplace operations relevant to effective work practice, including:

workplace corporate plans

goals, objectives and industrial relations

communication and negotiation techniques, and the benefits, advantages and disadvantages associated with them

group work practices and group dynamics

corporate customer service objectives

workplace procedures related to recording customer enquiries and actions

dispute settlement processes

workplace WHS/OHS and physical fitness requirements and related first-aid policies

competencies and skills required for workplace career path levels

focus of operation of work systems, equipment, management and site operating systems

problems that may occur during work activities and appropriate action that can be taken to resolve these problems,

regulations and codes of practice relevant to workplace practices

relevant WHS/OHS and environmental protection procedures and guidelines

workplace procedures and policies for promoting effective work practices.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Assessment must occur in workplace operational situations. Where this is not appropriate, assessment must occur in simulated workplace operational situations that reflect workplace conditions.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or simulations

acceptable means of simulation assessment

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.